Terms of Service

Welcome to our website - https://blengens.com/ (hereinafter referred to as the “Website”). Before using the Website, its features, or making purchase requests, please read these Terms of Service (hereinafter referred to as the “Terms”) carefully. These Terms govern your use of the Website and constitute a legally binding agreement between you (hereinafter referred to as “User” or “You”) and the operator of the Website when you make a purchase on the Website.

If you have not read or understood the provisions of these Terms, we recommend that you discontinue your use of the Website and refrain from making purchases through it.

1. GENERAL INFORMATION

1.1. The Website and the “Blengens” brand are operated by Blengens LTD, a limited liability company incorporated under the laws of the United Kingdom (16757848) with its registered office at 24-26, Arcadia Avenue, 20, Wenlock Road, London, N1 7GU, UNITED KINGDOM. By using the Website or making a purchase on it, you enter into a contractual relationship with us, bound by these Terms and applicable laws.

1.2. Please note that most of the products available for purchase on the Website are shipped to buyers from the seller's warehouses in China. Depending on the applicable laws in your country of residence, the products you purchase may be subject to customs duties, sales taxes, or other similar taxes.

1.3. To use the website and make a purchase, you must meet the following requirements:

(a) You have read these Terms and agree to be bound by them;

(b) You are of legal age to use the Website and enter into an online distance contract, as required by local laws in your jurisdiction;

(c) You are using the Website for your own personal interest and not on behalf of other commercial entities, whether natural or legal persons.

1.4. Please note that the Website is intended and designed exclusively for adult users. It is not intended for use by children or minors.

1.5. If you have read these Terms but do not fully understand the provisions contained herein, please contact our customer support team and refrain from making any purchases on the Website until you fully understand all terms and conditions.

1.6. We reserve the right to prohibit access to and use of the Website or any of its features if we have reason to believe that you do not meet the requirements set out in clause 1.3 above or if you violate any other provision of these Terms.

1.7. Please note that our products are manufactured in China and will be delivered to you from there. As a result, depending on the laws applicable in your country of residence, the products you purchase may be subject to customs duties, sales tax, VAT, or other taxes.

2. WHAT WE OFFER

2.1. Our website specializes in the sale of various household consumer goods (hereinafter referred to as “Goods”).

2.2. All of our Products are designed and manufactured in accordance with relevant EU regulations and applicable laws governing household consumer goods.

2.3. The Products available for purchase on our website are not toys and are not intended for use by children. Please refrain from giving these Products to minors without your supervision.

2.4. We currently offer the following Products, each with its own specific characteristics. Please read carefully the descriptions of the main properties of the Products you wish to purchase.

3. PRICES, PAYMENTS, AND CHARGES

3.1. The final price, including all taxes and charges related to the Products, will be displayed on the checkout page at the time of purchase. Please note that the price shown on the checkout page does not include any import taxes or duties that may be applicable under local customs regulations.

3.2. The prices of the Products displayed on the website are subject to change. From time to time, we may offer discounts or reduce prices.

3.3. We reserve the right to modify or discontinue the sale of any product. We shall not be liable to you or any third party for any changes, price variations, suspensions, or discontinuation of the sale of products.

3.4. Please note that we do not apply any conversion rates or fees based on your chosen payment method. However, some banks may apply conversion rates for outgoing payments and international transfers. Therefore, we cannot be held responsible for any bank fees or conversion rates applied by your bank for payments made to us. If you find any discrepancies between the prices of products on our website or on your purchase receipt and your bank statement, please consult your bank for a detailed explanation of the additional charges.

3.5. We only accept payments by credit card, PayPal, and other electronic payment methods. We do not accept checks, cash, or other forms of payment, except in cases where the “cash on delivery” service is available in your country (if the “cash on delivery” service is available, you will be informed of this on the checkout page).

4. DELIVERY

4.1. Once you have placed your order on our website and completed your payment, we will process your order within 1-3 business days. Under normal circumstances, you should receive your shipment within 20 calendar days. If unforeseen circumstances affect the shipment, please allow for additional time. If you do not receive your shipment within 20 days, please contact our customer service.

4.2. Once your order has been processed and prepared for shipment, we cannot accept changes or cancellations. If you change your mind, please refer to Section 5 (“Returns and Refunds”) below for information on returning products.

4.3. All products purchased on our website will be delivered to you via EMS, DHL, or similar courier services. Once your order has been processed, we will provide you with a confirmation letter containing your shipment tracking number. You can track your order online at any time by visiting https://www.stone3pl.com/index.php?route=services/track or https://www.17track.net/.

4.4. If your purchase is not delivered to you within 30 calendar days, please contact our customer service. Pursuant to Article 18(2) of Directive 2011/83/EU of the European Parliament and of the Council, if you do not receive your purchase within 30 days, you must inform us and provide an acceptable additional period for delivery. You only have the right to withdraw from the purchase if we fail to deliver within the additional period. Please note that you cannot claim non-receipt of the purchased goods if you do not follow the rules described in this provision.

4.5. Please note the following:

(a) Due to the COVID-19 pandemic, the logistics network in various countries may experience disruptions, resulting in longer delivery times than those specified on the website or in these terms.

(b) Shipping terms may also be affected by customs procedures, natural events, transfers to local carriers, or strikes/delays in air and ground transportation. We will not be held responsible for delays caused by the above reasons.

5. RETURNS AND REFUNDS

5.1. If you are not satisfied with the Products you have purchased, you may return them within 30 days of the delivery date to receive a refund, exchange, or store credit.